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Frequently Asked Questions

How do I create an account on sitbd?

Click the Sign Up button, fill in your details, and verify your email to get started.

 

How can I purchase an item?

Log in to your account, add items to your cart, and complete the checkout using a secure payment method like Bkash, Nagat or Bank Transfer.

 

Can I sell my products on SITBD?

Yes! Register as a vendor, upload your products, and start earning. Ensure your items meet our quality and licensing guidelines.

 

What is the refund policy?

Refunds are granted for faulty, undelivered, or misrepresented items. Review our Refund Policy for detailed conditions.

 

Are free items available?

Yes, visit our Free Items section for personal-use products. Note that free items are offered “as-is” without support.

 

How can I access my purchased items?

Go to your account’s Downloads section to view and download your purchased files.

 

What types of licenses are available?

We offer Regular and Extended Licenses. Regular is for personal use, while Extended allows use in commercial projects.

 

How do I contact support?

For help, email sitbd2@gmail.com. Our team responds within 24-48 hours, Sunday to Friday.

 

Can I update my profile details?

Yes, log in to your account, navigate to the Profile Settings, and update your information as needed.

 

What if I encounter a technical issue with my purchase?

Contact our support team or the vendor directly for troubleshooting. If unresolved, we’ll assist further.

 

Need more help? Reach out to sitbd2@gmail.com anytime!